The cost of shipping the products is detailed after the order is completed and before you accept and pay for them. Shipping costs vary depending on the number and volume of items selected, as well as the destination country. Customs fees are always charged to the customer.
During certain periods ANDRÉS SENDRA may carry out promotions on its social networks or on the web where the shipping costs will be free. But these promotions do not include the costs of returns or exchanges, these will be paid for by the client.
SHIPPING COSTS BY DESTINATION
All ANDRÉS SENDRA products will be shipped within 30 days, in special cases where it may be longer we will contact the buyer to inform them.
ANDRÉS SENDRA will deliver the product in its corresponding packaging to the address indicated by the client in the form of their online purchase. In order to optimize the delivery, we thank the client for indicating an address where the order can be delivered within the usual working hours. We do not deliver to post office boxes, and we will not be responsible for shipments in the event that a post office box has been indicated as the destination address.
Once the shipment is made, the estimated delivery time is:
- Spain and Europe: 3/5 working days
- All other destinations: 7/10 working days
Once the order leaves our factory, an email will be issued with the transport information so you can check the status of your shipment.
For any questions that may arise during the purchase (size or other issues) please contact our team before making the purchase.
|DESTINATIONS||1 PAR||2 PAR||3 PAR|
|AUSTRIA, BELGIUM, GERMANY, FRANCE, ITALY, LUXEMBOURG, THE NETHERLANDS, DENMARK, IRELAND, BULGARIA, THE CZECH REPUBLIC, HUNGARY, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, ESTONIA, FINLAND, GREECE, LATVIA, LITHUANIA, SWEDEN, NORWAY, SWITZERLAND, MONACO, ANDORRA||18€||22€||24€|
|AZERBAIJAN, BELARUS, BOSNIA, CROATIA, MALTA, MONTENEGRO, RUSSIA, SERBIA, TURKEY, UKRAINE, MACEDONIA, ICELAND, MOLDOVA, CYPRUS, KAZAKHSTAN, UZBEKISTAN||31€||42€||51€|
|USA, MEXICO, CANADA, BRAZIL, PERU||32€||43€||60€|
|AUSTRALIA, NEW ZEALAND, HONG KONG, CHINA, JAPAN, MALAYSIA, KOREA, KUWAIT, THAILAND, LEBANON, QATAR, ARAB EMIRATES, ISRAEL, PHILIPPINES, INDIA, TAIWAN||49€||67€||88€|
|MOROCCO, SOUTH AFRICA, ANGOLA, IVORY COAST, MOZAMBIQUE, EGYPT, ALGERIA, TUNISIA, SAUDI ARABIA, COSTA RICA||49€||67€||88€|
RETURNS AND EXCHANGES
When you receive your order, if you have a problem with your size or are not satisfied, you have 15 days from the date of receipt to return the product.
In the case of the skates being a fully customized product no changes or returns will be accepted.
The product must be unused and unreleased.
The product must be returned in the same conditions in which it was received and with the original packaging (ANDRÉS SENDRA's box + ANDRÉS SENDRA's fabric bags + shoe-removal). In the case that a purchase is made under a promotion or gift, this must be returned along with the purchase made. If the original box is not in condition, a box will be found to transport the merchandise in the most similar size and dimensions as possible.
All returns will be made to our Head Office within 30 days of the original purchase.
The costs of the initial shipment will not be returned to the buyer under any circumstances.
When you wish to return a product you must contact firstname.lastname@example.org.
When we receive the items in our warehouse we will check that they have been returned in good condition, and will proceed to refund the amount you paid for them.
The refund will be made to the same credit card that was used to make the purchase or the bank account specified by the buyer depending on the method of payment that was used.
The direct cost of returning the products will be paid by the client, except for a manufacturing defect, in which case ANDRÉS SENDRA will assume the transport costs of the return. The maximum cost of return that will be assumed by ANDRÉS SENDRA is the equivalent to the cost of the shipment according to our rates.
We do not accept return shipments.
If the return is attributable to ANDRÉS SENDRA (the product is defective or is not the one ordered) at the same time that the money is refunded the return costs incurred will be paid within a maximum of 10 working days. However, if the reason is different (the products were served correctly but are not to your liking), the cost of shipping and return will be paid by the customer, deducting them from the cost of the goods.
In case of exchange, the buyer is responsible for all shipping costs related to the management. Once we have received the returned item(s), we will send the new model/size. The customer will have to wait another 60 days as this is the time needed to manufacture the new model chosen by the customer.
ANDRÉS SENDRA will accept cancellations on orders only during the first 7 days from the moment of purchase. Except for special orders that cannot be cancelled. To cancel an order you must send an email to email@example.com and our team will process the return in the shortest time possible.
THE IMAGES OF THE PRODUCTS
We have made a great effort to represent our products on the web with images that are as accurate as possible, both in terms of colours and finishes, but this does not prevent them from being perceived in different tones according to the monitors or screens through which they access our online shop.
For other questions, complaints or suggestions, you can contact us at firstname.lastname@example.org